Access Problems
Locked out of your computer? Software playing up? We offer remote assistance, diagnostics, and password removal to get you back in.
Remote Assistance
Having trouble opening email attachments? Browser settings changed by themselves? Can't print anymore? If you've got an active internet connection, we can often fix these sorts of problems remotely - no need to bring the machine in.
Remote assistance is ideal for software issues, settings that have gone wrong, or things that just need a quick fix. We connect to your machine securely, sort the problem out while you watch, and you're back up and running without leaving the house.
Diagnostics
Not sure what's wrong with your machine? Graphics showing weird lines? Power supply not running certain components? Hard drive throwing up blue screens or warning messages? Our fixed-price diagnostics service will identify exactly what's going on.
We test each component systematically so we can tell you precisely what's failed and what it'll cost to fix. No guesswork, no replacing parts hoping for the best. You'll know exactly what the issue is before any repair work starts.
Password Removal
Kids changed your login password by mistake? Dug out an old laptop but can't remember the details? Inherited a machine and want to access what's on it? Our password removal service gets you back in.
We can remove or reset Windows login passwords without losing any of your data. It's a quick job and one of the more satisfying ones - we've had plenty of relieved faces from Letchworth residents who thought they'd lost access to years of photos and documents.
IT Support across North Hertfordshire
For remote assistance, you don't need to be local - we can help anyone with an internet connection. For diagnostics and password removal, bring your machine to our shop at 2 The Wynd, Letchworth Garden City.
We serve customers across Letchworth, Hitchin, Stevenage, and the whole of North Herts.
Can't get into your machine?
Call us on 01462 339101 or fill in the contact form. We'll get you sorted.
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